1. Information we collect
Emosupport may process account and workspace information; customer-support conversations and message metadata; commerce and order context; connector account identifiers and protected credentials; and service usage, authentication and security logs.
2. How we use information
We use information to provide and secure the service, authenticate users, isolate workspace data, connect authorized third-party platforms, display support context, process human-directed messaging, investigate errors and improve reliability.
3. Customer-support data
Depending on how the service is used, Emosupport may process customer-support data on behalf of workspace operators. Workspace operators are responsible for their instructions, notices and lawful use of that data.
4. Connector credentials
Connector credentials are protected using application-level encryption and are not displayed through standard user interfaces. Runtime secrets are managed separately from stored connector records.
5. Service providers and third-party services
Infrastructure and connected platforms may process data where necessary to provide their services. WhatsApp, Meta, Instagram, Facebook and Etsy have independent terms and privacy policies; Emosupport does not control them.
6. Retention and deletion
Information is retained for as long as needed to provide the service, meet security and operational needs, resolve disputes and satisfy applicable legal or contractual obligations. Requests are handled as described on our data deletion page.
7. Security
We use tenant-scoped access, account isolation, encrypted connector credentials and verified webhook boundaries. No service can promise absolute security.
8. International processing
Service providers or connected platforms may process information in locations different from the workspace operator or end customer, subject to their arrangements and applicable requirements.
9. Rights and choices
People may ask the relevant workspace operator, or contact Emosupport where appropriate, about access, correction or deletion. A request may require verification and may be limited by applicable obligations.
10. No sale of personal information
Emosupport does not sell personal information.
11. Updates and contact
We may update this policy as the service changes. Contact information is being prepared and will be published here before commercial launch.